Service Reception Manager

  • Location: Now Vauxhall Staples Corner
  • Type: Full-time
  • Length: Permanent
  • Salary: £27,000 plus bonuses

Are you a senior or experienced Service Advisor looking for the next step in your career?

Now Vauxhall are a forward thinking, innovative and highly successful Vauxhall dealer group established in 2006.  Over the past few years we have been recognised with several industry awards and have seen our business grow considerably.

We now have a fantastic opportunity for a Service Reception Manager to join our flagship dealership near Wembley.

You will report to the Service Manager with key responsibilities to ensure the efficient operation of the service team, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company operating standards, whilst ensuring the highest possible levels of quality and customer service.

With the Service Manager you will be responsible for ensuring the efficient and profitable operation of all customer facing areas of the Service Department, through supervision of the reception team.

Service Reception Manager responsibilities include:

  • Ensuring service reception is staffed at all times and phone calls answered promptly.
  • Ensuring the correct capture of data on our CRM systems
  • Preparing job cards and ensuring accuracy of warranty work booked in and processed.
  • Keeping customer satisfaction surveys at a high level
  • Daily banking
  • Co-ordinating bookings and re-bookings

Our ideal Service Reception Manager has:

  • Pinnacle or Kerridge experience
  • Previous experience within the motor industry
  • Excellent customer care skills
  • The ability to cope with a shifting workload and a busy environment

We are committed to recruiting and retaining high calibre staff.  In return we offer excellent rewards and opportunities to develop.

  • Contact Name: Julie White
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