Experienced Service Advisor

  • Location: Now Vauxhall Kingston
  • Type: Full-time
  • Length: Permanent
  • Salary: up to £24,000 basic and OTE up to £29,000

Are you a successful Service Advisor or Aftersales Executive looking to take the next step in your career? 
We are a forward thinking, innovative and highly successful Vauxhall Dealer Group, established in 2006. Over the past ten years we have been recognised with several industry awards and have seen our business grow considerably. 

Due to continuing business requirements, we are looking to recruit an experienced Service Advisor to join our team at Kingston.

The Role
Reporting in to the Service Manager, the successful Service Advisor will be responsible for:

  • Promoting the core values of Now Vauxhall - demonstrating a Friendly, Honest and Welcoming approach
  • Arranging bookings ensuring that the customer's details are correct
  • Printing and pre-conditioning of job cards ahead of visit
  • Pre contacting the customer ahead of visit to confirm visit details and requirements
  • Welcoming the customer on arrival and managing their visit
  • Ensuring accurate entries of customer details are recorded on to the database
  • Offering and selling available products to customers to agreed targets
  • Ensuring costs and method of payment is establish before work is started and taking payments
  • Regular repair updating to customers ensuring a smooth and professional service
  • Explaining invoice, EVHC and work carried out on collection of vehicle
  • Carrying out customer follow ups following visit ensuring visit and work done was all ok
  • Contacting "no shows" daily to rebook jobs
  • Controlling issue and return of loan cars to meet business and legal requirements
  • Managing work in progress daily, rebook customers where parts have been ordered

The Candidate

Our ideal Service Advisor will have a proven track record within the motor trade, but we will consider people from other customer service backgrounds. You will be a confident communicator with a professional and friendly manner. You will put customer service at the forefront of everything you do to ensure 100% customer satisfaction. You will also:

  • Be computer literate
  • Ideally have a full UK driving license

The Rewards

In return for your hard work you will be offered a competitive salary of subject to experience + upsell bonus and performance bonus, company pension and 20 days paid holiday rising to a maximum of 25 days with length of service.  Your basic salary is paid monthly and bonus a month in arrears.  There are opportunities across our 8 branches for career development with the Group, and the company has ambitious plans to further grow the business.

Our Service Advisors work Monday to Friday, 8am to 6pm and alternate Saturday mornings.

If you would like to be considered for this role, send your CV to hr@nowvauxhall.co.uk.

  • Contact Name: Julie White
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